Market Leaders in the sale of Châteaux & Fine French Properties

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Privacy Policy

At Sifex Limited we take your privacy seriously and are committed to protecting and respecting it. We will only use your personal information to administer your account and to provide the products and services you have requested from us. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Sifex Limited will be what is known as the 'controller' of the personal data you provide us with./p>

Who are we?

We are Sifex Ltd, owners of www.sifex.co.uk established since 1989, with an acknowledged reputation for the sale of French Chateaux and luxury properties to a world wide international clientele for whom efficiency and discretion is paramount. We collaborate with a network of established licenced estate agents in France enabling us to offer carefully selected properties for sale in France.

How do we collect information from you.

Your personal information is either collected when you login to www.sifex.co.uk to create an account, fill in forms on our site, subscribe to our services or when you telephone or email us to request services or further information about French properties and to arrange viewing itineraries with our colleagues in France. As part of this service we will need to keep in touch with you whilst trying to help you to find a property in France. We may also ask you for information when you report any problems with the site.

What type of information is collected from you.

The personal information we collect will include your full name and email address and might include a postal address or telephone number. If you contact us, we may keep a record of that correspondence.

Why we need your data and how your data is used.

We use your email address as part of allowing you access to your account, to contact you with important information about any changes to your account or the website, or should a security breach arise, and to provide our services.

We will never sell your data and we undertake to keep your details safe and secure. The information is only accessed by a small number of employees who have a password in order to access the information.

What we would also like to do with your data.

From time to time we would also like to use your name and email address to update you on properties matching your criteria, price reductions, confidential listings not visible on our website, or any other information relevant to your search. The registration page has a tick box to opt in to this or you can email us.

We will only share your details with established French estate agents with whom we collaborate, as part of the necessary process of our services to introduce you to suitable properties and eventually make arrangements for the mandated agents to accompany you on viewings to the properties you wish to visit.

Additional optional services.

Should you request it, we will share your details with named currency brokers or mortgage advisers, bi-lingual lawyers or similar approved partners, but only at your request and with your express permission and knowledge.

How long we keep your data.

The information we hold to assist you in your search will be held, if you have logged in and created an account, until such time as you notify us that you no longer wish to receive this information. Otherwise the period of retention will be five years from your original contact or registration. We will contact you by email at the end of each year to see if you are still looking, wish to update your search criteria or, if you have bought, and wish to be removed.

The 'Right to Erasure'

At any time at which you wish to cease having an account please email info@sifex.co.uk with REMOVE in the title bar.

Email Alert programme (automated to your criteria that you can amend)

For the Email alerts programme, there is an option to opt out in the email.

Receiving email updates of new & reduced properties or confidential properties selected by us to match your criteria.

If you have opted in to receive this and no longer wish to, please email info@sifex.co.uk so we can opt you out of this service.

What are your rights:

If at any time you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated at info@sifex.co.uk and entitle your email: Personal Data Complaint.

If you are not satisfied with our response or believe that our processing of your personal data is not in accordance with the law, you can complain to the Information Commissioner's Office: https://ico.org.uk/

We may change this policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, www.sifex.co.uk you are agreeing to be bound by this policy

Questions regarding this policy and our privacy practices should be sent by email to info@sifex.co.uk or by post to Sifex Ltd, P.O. Box No 71411, London SW6 9GH.

Disclosure of Personally Identifiable Information to comply with law.

We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information iwhen reasonably necessary to protect the safety of our Visitors and Authorized Customers.

We use Google Analytics on our site. This technology also allows the proprietor of the technology, i.e.Google, to access your information. We have no control over how your information is processed by third parties such as Google; please read the privacy packages of the provider to understand how they may use your information.

We use Google Analytics on our site. This technology also allows the proprietor of the technology, i.e.Google, to access your information. We have no control over how your information is processed by third parties such as Google; please read the privacy packages of the provider to understand how they may use your information.

Cookies:

Please note, by opening an account with us you consent to the use of cookies which are used during a session to allow you to interact with your account.